Revolut has refused to reimburse a customer, Tzoni Raykov, for a $1,500 loss in cryptocurrency due to unclear deposit instructions. After successful transfer of a test amount via the Polygon POS network, a subsequent transfer using the “Polygon (bridged)” network converted the funds to an unsupported asset, leaving Raykov without his money.
Revolut has denied reimbursement to Tzoni Raykov, a customer who lost $1,500 in cryptocurrency due to an error in deposit instructions. Raykov attempted to transfer USDC from an external wallet to his Revolut account, initially sending a small test amount of $10 successfully via the Polygon POS network.
However, during the subsequent transfer of $1,500, he mistakenly selected the “Polygon (bridged)” network, converting his USDC into USDC.e, a bridged version not accepted by Revolut. Despite the transfer being received by Revolut, Raykov has neither received his funds back nor seen them appear in his account.
According to Revolut, they cannot assist with the recovery of unsupported assets, citing industry standards regarding the complexities of token and chain support. Raykov argues that the deposit instructions from Revolut were not sufficiently explicit, leading to the loss of his funds, and he remains resolute in pursuing a solution.
